Frequently Asked Questions
Everything you need to know about shopping with Great Earth
What are your shipping rates and delivery times?
We offer standard shipping across the country. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location. Free shipping is available on orders over $50.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all packaging intact. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products sustainably sourced?
At Great Earth, we prioritize ethical sourcing and eco-friendly materials. We work closely with our global suppliers to ensure high standards of quality and environmental responsibility.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.